Legal information and purpose of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter "GTCS") of the company e-Namae OÜ (hereinafter "Cadecos") aim to define the rights and obligations of Cadecos and its customers (hereinafter "the Customer") in the context of the sale of products on the Cadecos.com website (hereinafter "the Website").
Cadecos' full contact details are available in the General Terms and Conditions of Use, which can be accessed from the footer of the Website.
The conditions of use of the Site and the free services it offers are detailed in the General Conditions of Use. The conditions of use of paid services are set out in the General Terms and Conditions of Service, which can also be accessed from the footer of the Site.
If you have any questions or complaints, Cadecos customer service can be contacted by email at the following address: contact@Cadecos.com.
Cadecos reserves the right to modify these GTC at any time. The Customer will be informed of any new version of the GTC before finalising his/her order. If the Customer does not wish his/her order to be subject to the new GTCS, he/she must refrain from placing an order on the Website.
The applicable GCS are those in force on the Site at the time of the Customer's order and apply to all products sold on the Site.
Definitions
In these General Terms and Conditions of Sale, the following terms, whether used in the singular or plural, are defined as follows:
- Customer Any natural person aged 18 or over who contracts with Cadecos to purchase Products for personal use.
- Terms and conditions of sale means these General Terms and Conditions of Sale.
- Privacy policy Privacy Policy: means Cadecos' policy on the confidentiality and protection of Customers' Personal Data, which is accessible from the footer of the Website and forms an integral part of these General Terms and Conditions of Sale.
- Ordering means any order for Products placed by the Customer with Cadecos on the Website, in accordance with the terms and conditions set out in these General Terms and Conditions of Sale.
- Personal data Personal Data: means the Customer's personal data collected and processed by Cadecos in connection with the Order, in accordance with the terms and conditions set out in the Privacy Policy.
- Withdrawal form Cancellation: refers to the form in Appendix 2 of these General Terms and Conditions of Sale, enabling the Customer to exercise his or her right to cancel the Order.
- Products shall designate the products commercialized by Cadecos on the Site.
- Website shall designate the Internet site published by e-Namae OÜ, accessible via the URL address Cadecos.com.
- Cadecos e-Namae OÜ: refers to the company e-Namae OÜ, whose registered office is located at Lõõtsa tn 5, 11415 Tallinn, Estonia, registered under number EE102333112.
Product presentation
Cadecos offers the Customer the opportunity to purchase the Products of their choice available on the Website. Before placing an order, the Customer may consult directly on the Website the characteristics of the Products he/she wishes to purchase.
Terms and conditions of purchase
Delivery zone
Deliveries of Orders are limited to the European territory and the United Kingdom. Orders outside these geographical areas will not be accepted.
Validity of the Order
Orders placed through the Website must be for personal use, as the Customer acknowledges. Cadecos reserves the right to limit the number of Orders to avoid commercial use. These restrictions may apply to Orders using the same credit card or the same billing and/or shipping address.
The Customer undertakes not to resell the Products. Cadecos reserves the right to prohibit sales to any Customer who resells the Products.
How to place an order
To place an Order, Customers must visit the Site and select the Products of their choice by clicking on the "Add to Basket" button and specifying the desired quantity.
From the "Shopping Cart" page on the Site, Customers must provide their delivery and billing addresses, explicitly accept these General Terms and Conditions of Sale by ticking the corresponding box, and then pay for the Order by credit card.
The Customer's Order shall only become final once payment for the Order has been received.
Order confirmation and tracking by Cadecos
Each Order placed by a Customer on the Website gives rise to immediate written confirmation from Cadecos, sent by e-mail to the Customer. In addition, an email is sent to the Customer informing them of the dispatch of the Product(s) purchased.
Availability and notification if Products are unavailable
Cadecos guarantees delivery of Products as long as they are available in stock. If a Product is unavailable :
- The Customer will be informed of this when the Order is placed on the Site, and the sale cannot be finalised.
- If the Product is unavailable after payment has been made, the Customer will be notified immediately by e-mail. In this case, Cadecos will refund the amount of the unavailable Product to the bank account used for the Order, within thirty (30) days of the notification.
Terms of payment and pricing
The prices displayed for each Product on the Site are in euros and include all applicable taxes. Payment for purchases is made exclusively by credit card (CB, Visa, MasterCard) on the Site.
Payments by PayPal, American Express or any other means of payment will not be accepted. The payment process takes place on the Site via a secure banking platform managed by a third-party service provider.
At no time does Cadecos have access to the Customer's payment details, and Cadecos cannot be held responsible in the event of fraudulent use of the payment methods used.
Delivery
Terms of delivery
Each Product is delivered as soon as the parcel is made available to the Customer. However, in order to preserve his rights, the Customer is encouraged to check the parcel on receipt.
If there is any doubt about the integrity of the parcel or if there is any obvious damage, the Customer is advised to make reservations or even to refuse the parcel. These reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days of receipt of the Product. A copy of this correspondence may be sent to Cadecos for information.
Delivery times
The Products are delivered by post within the estimated delivery times mentioned on the Site (between 4 and 7 working days) when the Order is placed. If the delivery time is exceeded by more than 30 days, the Customer may cancel the Order for the Products concerned. This cancellation must be notified to Cadecos by registered letter with acknowledgement of receipt or in writing on another durable medium.
If Cadecos fails to deliver within a reasonable further period, as similarly requested by the Customer, the Order shall be deemed to be cancelled as of the date of receipt of the notification by Cadecos, unless delivery has taken place in the meantime.
In this case, Cadecos will reimburse the Customer, as soon as possible and at the latest within thirty (30) days from the receipt of the aforementioned notification, the amount paid for the cancelled Products as well as any delivery charges.
Delivery charges
The cost of delivery is added to the Customer's invoice in accordance with the rates displayed on the Site when the Order is placed.
Return costs for parcels not collected
If the Customer fails to collect a parcel within the time limit set by the carrier, the parcel will automatically be returned to Cadecos. If the Customer requests a refund for the returned Order, a fixed amount of €4.95 will be deducted from the refund to cover the costs incurred by Cadecos for the preparation, dispatch and return of the parcel.
Exercising the Right of Withdrawal
In accordance with the provisions of article L. 221-18 et seq. of the French Consumer Code, the Customer has the right to exercise his/her right of withdrawal, subject to the exceptions provided for by law. This right may be exercised by the Customer within fourteen (14) clear days of receipt of the Product, without having to justify the reasons.
To exercise his/her right of withdrawal, the Customer must notify Cadecos of his/her decision within the above-mentioned period by completing the Withdrawal Form, either by e-mail or by post.
If the Order includes several Products shipped separately, the withdrawal period shall run from receipt of the last Product.
Cadecos will acknowledge receipt of the Customer's withdrawal as soon as possible after receipt of the Withdrawal Form by e-mail.
The Customer must return the Product(s) concerned to Cadecos within fourteen (14) days of notification of his/her decision to withdraw, to the address indicated in the Withdrawal Form and in accordance with the instructions provided therein.
All costs of returning the Product(s) shall be borne exclusively by the Customer.
The right of withdrawal is subject to the condition that the Product(s) is (are) returned in its (their) original, unaltered condition, in its (their) original packaging, accompanied by all accessories and the invoice for the Order to enable it (them) to be identified.
The Customer is responsible for any damage caused to the Product during the return process.
If Cadecos receives a Product returned in a condition that does not comply with that described above, Cadecos will inform the Customer by e-mail and will return the Product(s) to the Customer.
If the Customer exercises the right of withdrawal as defined above, Cadecos will reimburse the Customer for the price of the Product(s) concerned, including delivery costs, within thirty (30) days of receipt by Cadecos of the returned Product(s).
The refund will be made using the same method of payment as that used by the Customer for the initial purchase, by transfer to the bank account associated with the bank card used for payment, within the aforementioned period.
Legal and contractual guarantees
Cadecos is liable for defects in the conformity of the Products in accordance with the provisions of the French Consumer Code and for hidden defects in the Products in accordance with the French Civil Code.
By virtue of the legal guarantee of conformity, the Customer :
- has a period of two (2) years from the date of delivery of the Product to take action,
- has the choice between repairing or replacing the Product, subject to the cost conditions set out in the French Consumer Code,
- is exempt from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following its delivery.
The legal guarantee of conformity applies even if a commercial guarantee has been granted.
The Customer may also choose to exercise the guarantee against hidden defects in the Product within the meaning of the Civil Code. In this case, he/she may opt for the cancellation of the sale or a reduction in the sale price in accordance with the provisions of the Civil Code.
Privacy Policy
The Customer's personal information is processed in accordance with Cadecos' privacy policies, which are available in the footer of the website.
Assistance and Claims
For any questions, requests for technical assistance, complaints concerning the Products or any Order, the Customer is invited to contact Cadecos by e-mail at the following address: contact@Cadecos.com.
Miscellaneous provisions
Correspondence and proof
Unless otherwise stipulated in these General Terms and Conditions of Sale, correspondence between Cadecos and the Internet User is mainly conducted electronically.
In accordance with Articles 1366 et seq. of the French Civil Code, the Internet User acknowledges and accepts that the information transmitted by Cadecos by electronic mail constitutes proof between the Internet User and Cadecos.
Elements such as the time of receipt or transmission, as well as the quality of the data received, will be considered as authentic in the first place according to the aforementioned media, or as authenticated by Cadecos' computerised procedures, unless written proof to the contrary is provided by the Customer.
The evidential value of information transmitted by the Site is equivalent to that of an original in the sense of a document written on paper and signed by hand.
Terms and Conditions in full
These General Terms and Conditions of Sale set out all the obligations of Cadecos and the Customer in relation to their subject matter. The failure of either party to rely on a breach by the other party of any of its obligations hereunder shall not be construed as a waiver of such obligation for the future.
Partial disability
If one or more provisions of these General Terms and Conditions of Sale are declared null and void, deemed unwritten or annulled in accordance with the law, a regulation or a final court decision, the other provisions will remain in force and will be fully applicable, unless the invalidated provisions substantially affect the contractual balance.
Interpretation of Securities
In the event of a conflict of interpretation between one of the headings appearing at the top of the clauses of these General Terms and Conditions of Sale and one of the clauses, the headings will be considered null and void.
Applicable Law and Settlement of Disputes
These Terms and Conditions of Use are governed by Estonian law.
In the event of a dispute relating to these General Terms and Conditions of Use, their interpretation, their consequences, or the acts that supplement or modify them, the user must first contact Cadecos to try to find an amicable solution. All complaints must be made in writing.
In the absence of an amicable settlement, the user may choose :
- Have recourse to mediation within one year of its written complaint, either by choosing a mediator or by using the online dispute resolution system accessible at the following address: Link to the EU's online dispute resolution system. It should be noted that mediation is not a prerequisite for referral to the competent courts.
- Initiate proceedings before the competent Estonian courts.
Annex 1: Information on exercising the right of withdrawal
Right of withdrawal
You have a period of fourteen days in which to withdraw from this contract, without having to give any reason.
This period expires fourteen days after receipt of the last item, either by you or by a third party designated by you, other than the carrier.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract in an unambiguous statement. You can contact us at Lõõtsa tn 5, 11415 Tallinn, Estonia, by post or by e-mail at contact@Cadecos.com. Use of the model withdrawal form is not compulsory.
In order for the withdrawal period to be respected, all you need to do is send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you decide to withdraw from your contract, we will refund all payments you have made, including delivery charges, within fourteen days of receiving your notice of withdrawal. The refund will be made by the same method of payment that you used for the original transaction, unless you decide otherwise. There will be no charge to you for this refund.
You must return the goods to us without delay and at the latest within fourteen days of communicating your decision to withdraw. You must bear the direct cost of returning the goods.
You shall only be liable for any loss of value of the goods resulting from handling other than that necessary to establish their nature, characteristics and correct operation.
Annex 2: Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract).
Attention: e-Namae OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia
I/We (*)) hereby notify you () of my/our (*) withdrawal from the contract for the provision of (*) services.) below:
Ordered on (*))/received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of the consumer(s) (only in the case of notification of this form on paper) :
Date :
(*) Delete as appropriate.