General terms of service

Legal Information and General Terms of Service

These general terms and conditions of service (hereinafter "Terms") govern the use of the paid services (hereinafter "Services") offered by e-Namae OÜ (hereinafter "Cadecos") on the website Cadecos.com (hereinafter the "Site").

These terms and conditions define the respective rights and obligations of Cadecos and the Subscriber regarding these services. Cadecos' full contact details are available in the General Terms and Conditions of Use, accessible in the website footer.

The terms of use of the Site and free services are also detailed in the General Terms of Use, while the terms of sale of products are defined in the General Terms of Sale, both accessible in the footer.

For any questions regarding their subscription, the Subscriber can contact Cadecos customer service by email at contact@cadecos.com.

Cadecos reserves the right to modify these Terms and Conditions at any time, by notifying the Subscriber one month in advance. If the Subscriber does not accept these modifications, they may terminate their Subscription in accordance with the terms set out in these Terms and Conditions.

Definitions

The following terms, used in the singular or plural in these General Terms of Service, have the following meanings:

  • Subscriber: Any adult individual who subscribes to a Subscription with Cadecos for their personal use.
  • Subscription: The contract allowing the Subscriber to benefit from the Specific Services, according to the conditions defined in these Conditions.
  • General Terms of Service (GTS): These conditions.
  • Privacy policies: Cadecos' rules regarding the protection of your personal data, accessible in the footer of the site and forming an integral part of these Conditions.
  • Account: Your personal space on the Site, accessible with your login details.
  • Personal Data: Your personal information collected and processed by Cadecos as part of your Subscription, according to the terms defined in the Privacy Policies.
  • Withdrawal form: The document allowing you to exercise your right to withdraw from the Subscription.
  • Specific Services: The features and services detailed in the article "Terms and Conditions of Subscription", accessible on the Site after creating an Account, paying for the Subscription and accepting these Terms.
  • Site: The website Cadecos.com is published by e-Namae OÜ.
  • Cadecos: The company e-Namae OÜ, whose registered office is located at Lõõtsa tn 5, 11415 Tallinn, Estonia, and registered under number 16133625.


Subscription description, services and access conditions

All Subscribers have unlimited access to Specific Services for the entire duration of their Subscription, provided that the Subscription price has been paid in full and an Account has been created. These services are accessible exclusively through the Subscriber's Account.

Exclusive benefits for members:

  • Discounts up to 50% on all products in the shop.
  • Free delivery on all of the Subscriber's orders.
  • Unlimited access to a vast digital library of downloadable books from our partner youscribe.com, offering a wide selection of novels and books in French and English on various subjects.

Important: Cadecos does not distribute books on physical media.

The Subscriber will receive their login details by email upon placing their order. Full details of the Specific Services are available in the Subscriber's Account.

The Subscriber is free to cancel their Subscription at any time from their Account.

Terms and conditions of subscription

Creating and Managing an Account on the Site

To subscribe, the Subscriber must first create an Account on the Site and provide the requested information, including their Personal Data. After the Account is created, a confirmation email will be sent to the Subscriber.

Each person may only create one Account, identifiable by their first and last name and email address. The Subscriber must ensure the accuracy, truthfulness, and reliability of the information provided, particularly their Personal Data. A valid and functional email address is required and will serve as the primary means of communication between the Subscriber and Cadecos. The Subscriber may also provide their telephone number, but is not obligated to do so, and is informed of their right to register on a list to opt out of telemarketing calls.

The Subscriber is responsible for updating their contact details and must make any changes as soon as possible via their Account accessible on the Site.

Therefore, Cadecos cannot be held responsible for errors in the contact details provided by the Subscriber, nor for any consequences on the Subscription and access to Specific Services.

The Subscriber accesses their Account using a username and password that they create themselves when creating their Account. The Subscriber is solely responsible for the use of these login credentials and is required to keep them confidential. Cadecos cannot be held responsible for the loss or theft of these login credentials.

The Subscriber accesses their Account using a username and password provided by email. The Subscriber is solely responsible for the confidentiality and use of these credentials and must keep them secure.

Cadecos cannot be held responsible for the loss or theft of these login details. These details can only be changed by the Subscriber or by Cadecos in the event of a forgotten password, upon written request.

Subscription process

The Subscriber must access the Site and subscribe to the Subscription in the appropriate section. They must then enter their username and password to log in to their Account.

The Subscriber expressly accepts these General Terms and Conditions of Service by checking the corresponding box. Payment of the Subscription fee is made by credit card.

The Subscription taken out by the Subscriber becomes final only after actual payment.

Subscription validation by Cadecos

When a Subscriber signs up for a Subscription on the Site, Cadecos immediately sends a written confirmation by email to the Subscriber.

Subscription Period

The Subscription period is 30 days and is automatically renewed indefinitely, resulting in a monthly charge according to the conditions of Article VII.

To cancel your subscription for the current month, your request must reach Cadecos no later than the 15th of that month. Any request received after this date (or if the monthly payment has already been processed) will be postponed to the following month.

Cancellation can be done via the contact form on the Site, under the "Contact" section, or by email to the following address: contact@cadecos.com. Cancellation takes effect upon receipt by the Subscriber of confirmation of receipt of the request by Cadecos.

If the cancellation occurs after the start of the monthly direct debit, access to Specific Services will be extended until the end of the current month, with the cancellation taking effect the following month.

Early account suspension and deactivation

In the event of a breach by the Client of one or more obligations under the General Terms of Service and/or the General Terms of Use, such as payment issues, fraud, or attempted fraud related to the Specific Services, Cadecos has the right to suspend access to the Subscription without prior notice. Depending on the severity of the situation, Cadecos may also decide to terminate the Subscription and/or deactivate the Client's Account, without the Client being entitled to claim damages.

Cadecos also reserves the right to refuse to enter into a contract with an internet user who has been excluded or sanctioned for such behavior.

Financial terms

The Subscription price (€ 38.95), displayed in euros and including all applicable taxes, can be viewed on the Website. The subscription starts automatically after the 3-day trial period.

Subscription payments are made exclusively by credit card (Visa, MasterCard) via a secure payment platform operated by a third-party provider. Cadecos does not store any banking information and cannot be held liable for any fraudulent use of payment methods.

Cadecos reserves the right to modify the Subscription price at any time. Subscribers will be notified of any price changes by email at least two months before they take effect. If the Subscriber disagrees with the new price, they may cancel their Subscription in accordance with Article 5 of these General Terms and Conditions.

The Subscription involves an automatic monthly debit of the amount specified at the time of ordering. This debit guarantees continuous and unlimited access to the Specific Services and will be processed between the 1st and 31st of each month. The Subscriber agrees to maintain sufficient funds to ensure the successful processing of this debit.

Access to services

The Specific Services are available instantly to the Subscriber, whether after full payment of the Subscription or from the start of the 3-day free trial period. Access is provided directly from the Subscriber's Account on the Website.


Right of withdrawal

In accordance with the provisions:

  • from Article L. 221-9 of the Consumer Code:

“The professional provides the consumer with a dated copy of the contract concluded off-premises, on paper signed by the parties or, with the consumer's agreement, on another durable medium, confirming the express commitment of the parties.

This contract includes all the information required under Article L. 221-5.

The contract mentions, where applicable, the consumer's express agreement for the supply of digital content independent of any material medium before the expiry of the withdrawal period and, in this case, the latter's waiver of the exercise of his right of withdrawal.

The contract is accompanied by the standard withdrawal form mentioned in point 2 of Article L. 221-5.”

  • from Article L. 221-13 of the Consumer Code:

“The professional shall provide the consumer, on a durable medium, within a reasonable time after the conclusion of the contract and at the latest at the time of delivery of the goods or before the start of the performance of the service, with confirmation of the contract including all the information provided for in Article L. 221-5, unless the professional has already provided it to the consumer, on a durable medium, before the conclusion of the contract. The contract shall be accompanied by the standard withdrawal form referred to in point 2° of the same article.

Where applicable, the professional shall provide the consumer, under the same conditions and before the expiry of the withdrawal period, with confirmation of their express agreement to the supply of digital content not presented on a tangible medium and of their waiver of the right of withdrawal.”

  • from Article L. 221-26 of the Consumer Code:

“A consumer who has exercised their right of withdrawal from a contract for the supply of digital content not supplied on a tangible medium is not liable for any sum if:

1° The professional did not obtain his express prior agreement for the execution of the contract before the end of the withdrawal period as well as proof of his waiver of his right of withdrawal;

2° The contract does not include the information required by the third paragraph of Article L. 221-9 and the second paragraph of Article L. 221-13.”

  • from Article L. 221-28 of the Consumer Code:

“The right of withdrawal cannot be exercised for contracts:

(…)

The supply of digital content not supplied on a tangible medium where performance has begun after the consumer's express prior consent and express waiver of their right of withdrawal.”

The Subscriber who wishes to exercise his right of withdrawal may decide to withdraw from his Subscription, without needing to invoke the reason, within a period of thirty (30) clear days from the receipt of his login details to access the member area of the site by sending Cadecos the duly completed Withdrawal Form by email or post.

As soon as possible after the Subscriber receives the Withdrawal Form demonstrating the Subscriber's intention to exercise their right of withdrawal, Cadecos acknowledges receipt to the Subscriber by email and suspends the Subscriber's access to the Specific Services.

If the Subscriber wishes to benefit from the Specific Services, and therefore from his Subscription, without waiting for the period of thirty (30) days from his subscription then Cadecos collects his express request by way of opt-in when he subscribes to the Subscription.

The Subscriber who exercises his right of withdrawal after having requested that the Subscription begin before the period of (30) thirty days shall pay Cadecos an amount corresponding to the Specific Services provided up to the communication of his decision to withdraw.

This amount is charged pro rata temporis of the Subscriber's use of the Subscription until the communication of their decision to withdraw.

Personal Data Protection

The Company undertakes to process the Subscriber's personal data in accordance with its Privacy Policy, which can be consulted in the footer of the Site.

Assistance – Complaints

For any questions, information or complaints regarding technical aspects or Specific Services, please contact us at the following address: contact@cadecos.com.

Miscellaneous provisions

Communications and Evidence

Unless otherwise stated in these General Terms of Service, communication between Cadecos and the Subscriber will primarily take place via email.

In accordance with Articles 1366 et seq. of the French Civil Code, the Subscriber acknowledges the validity of the information transmitted electronically by Cadecos. This information, including the date and time of sending or receipt, as well as its content, will be considered authentic unless the Subscriber provides written proof to the contrary.

The information provided on the Site has the same legal value as an original paper document signed by hand.

Entire contract

These General Terms of Service constitute the entire agreement between Cadecos and the Subscriber concerning the subject matter of the contract. The failure of either party to enforce any provision of this agreement shall not constitute a waiver of that provision.

Divisibility and Interpretation

If one or more provisions of these General Terms and Conditions are deemed invalid or unenforceable, this will not affect the validity of the other provisions, which will remain in full force and effect, unless the invalidated provisions were essential to the agreement between the parties.

The headings of the articles in these General Terms and Conditions are solely for ease of reading and have no legal value. In the event of a conflict between a heading and the content of a clause, the content of the clause shall prevail.

Applicable Law and Dispute Resolution

These General Terms of Service are governed by Estonian law.

In the event of a dispute relating to these General Terms and Conditions, the Subscriber undertakes to contact Cadecos in writing to try to find an amicable solution.

If no amicable agreement is reached within one year of the written complaint, the Subscriber may choose to resort to mediation, either by choosing a mediator or by referring the matter to an approved consumer alternative dispute resolution (ADR) body, the official list of which is available here: https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en

In the absence of an amicable resolution or mediation, the Subscriber may bring the matter before the competent Estonian courts.

Appendix 1: Right of withdrawal

You have a period of fourteen days to withdraw from this Subscription, without giving any reason. This period begins from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform Cadecos of your decision by means of an unambiguous statement (e.g., letter, email). You may use the withdrawal form (Appendix 2), but this is not obligatory. You can send your notification by post to the following address: e-Namae OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia, or by email to contact@cadecos.com.

We will acknowledge receipt of your cancellation without delay on a durable medium (for example, by email). To meet the cancellation deadline, simply send your notification before it expires.

If you cancel your order, we will refund all payments received from you within fourteen days of receiving your notification. The refund will be issued using the same payment method you used for the initial transaction, unless you agree otherwise.

If you have expressly requested that services begin during the withdrawal period, you will have to pay us an amount proportional to the services provided up to the notification of your withdrawal. This amount will be calculated pro rata to the duration of your Subscription.

Appendix 2: Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

Attn: e-Namae OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of the following services (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Consumer address(es):

Signature of the consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

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